United Airlines goes Bankrupt

May 1, 2007

At least in customer service, United Airlines is bankrupt.

I’m 3 months away from a big trip to Pittsburgh and I’ve got 100,000 mileage plus frequent flyer miles to spend.  Guess how many options I have to fly in August from Southern California? 

Zero.

How about on the Star Alliance award ticket?

Zero.

Non-stop First class?

Zero.

Apparently I didn’t get the memo.

From an internet product marketing point of view, why can’t I search for award travel and paid flights from the same travel search?  Oh, right, it’s United.

How about a new way to look at flight search?:

flight_redesign.png

(Full Size)

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